Support coordinator for the participant passed on the feedback that the client was very happy with the job we did and she would like to us to continue. She appreciated that the cleaning team took the time to listen and understand and to deliver great results.

Hi HAHS Team,

That’s great, Participant is really happy with Help at Hand’s workers and professionalism, so thank you.

Kind regards,

*(names have been removed for privacy)

Hi,

I wanted to reach out and say a thank you to the team for reaching out to tell me about your company's services, coincidentally I became a support coordinator for a mutual client the day before.

The message was passed on your care team, who I had the pleasure of chatting with earlier today. I also wanted to say a big thank you to her for sharing care, paying attention to detail and speaking to me from a place of care and empathy towards my client.

It's important to have coordinators who put client's needs front and centre. She was very responsive and wanting to reach out to me, which is something I don't see much of from other providers.

We wanted to say that we have found Help at Hand Support Services to be prompt and very good. We love our cleaner and we are glad that she helps us with keeping the house tidy.

How are you finding out service?

Absolutely fantastic you respect and accommodate my disability, my communication needs and your team always email or sms me to let me know things well in advance and have always accommodated me when i have dot change things.

My support staff are amazing and they go over and beyond he is very thoughtful. They are in tune and go over and above.

I am really happy and incredibly happy with everything. I feel so supported and feel so respected. It actually enables me to unpack my previous trauma and it as restored my faith in the care and disability sector.

I wanted to let you know that I love both my support workers that you have provided. I am going to phone my support coordinator to let her know that this is the best experience that I have had with any support company.

I just wish I had found you sooner. "If I had to rate you out of 100, you would be 1000!

Hi HAHS Team,

You really made a huge difference to her life; she was so appreciative of your support as am I.
It is so sad about her passing; she was a beautiful lady and I wish she could have had the birthday she wanted and her holiday.

Please take comfort knowing that you made Her life better, and you are a fantastic support team. I wish you all the best.

Kind regards,

Help at Hand Support has done a great job for me, assisting me with tidying up my garage so my car can go in there out of the weather and rain. They have done painting and gardening just to make things easier for me. They have also been prompt.

Good morning Help at Hand,

Thanks for scheduling the services for my participant so quickly!

We received feedback that the gardener who looks after our participant is doing very well. The participant told us how did you find someone like this! He is doing a fantastic job.

Dear Brenda,

I would like to express how happy we are with the service you provide us. I care for my son and have myself also been and am unwell. The service I receive has been from amazing people who care, are thorough, on time always and compassionate. I thank you again.

Regards

I engaged Help at Hand Support Services to do some yard maintenance and I am very satisfied with their level of work. They were friendly, co-operative and prompt and completed the job efficiently and without any fuss. I would strongly recommend Help at Hand Support Services for anyone who requires reliable yard work. We also use their cleaning team on a fortnightly basis.

Hi Help at Hand Support,

I just wanted to say how amazing your support staff are. They are like our extended family. We are very blessed to have you supporting us. I wanted to say that you are doing a fantastic job and I would vouch for you and your team any time.

Sean, you will already know, but I wanted to express my sincerest thanks to you and the staff for an incredible effort caring for him the way that they did, if you would kindly pass this onto your staff. Thanks.

Thank you very much.

I really appreciate all of the wonderful, collaborative, and active support for my participant.
Please give my thanks and appreciation onto the care team and staff

Warm regards,

Hi HAHS Team

Hope you are well,

" Participant Carer" told me she is super happy with the support worker you sent to support the Participant.

Thank you for your help and if you could pass on the message to the support staff so that they know we really appreciate the great service service.

Regards,

*(names and identities removed for privacy)

Good Afternoon Help At Hand Support Team,

I have been given really positive feedback from our participant. She stated that she is just so happy with the cleaning and the standard of cleaning is really high. She stated that she is really happy with her support worker and she has never experienced this level of support with any other company she has been with.

She thanked me over and over again, and kept saying how happy she was.

I thought I would pass this on as it was such positive feedback.

Hi Help at Hand Support, I wanted to say thank for all the hard work you and your team have done for us. We are very happy. Their team helped clean up our front and back yard. They did the best job ever. Not only that they are really nice people. They couldn't take away the rubbish but don't let that stop you from hiring them. They are amazing at what they do. Real Professional. I give them a 10 out of 10. Thank you so much guys for really taking a load off our minds.