Domestic Support @home

We provide trusted care

Your care your way

We can tailor a care plan for you, which includes matching you with a suitable support worker to meet your individual needs.

Domestic Support at home

 

At Help at Hand Support, we know how important it is to maintain a clean, organized, and safe home environment. That’s why we offer tailored domestic support services to help individuals live comfortably and independently. Whether you’re accessing NDIS (National Disability Insurance Scheme) or aged care support, our services are designed to meet your unique needs.

What Is Domestic Support?

Domestic support focuses on assisting with household tasks and chores that may become challenging due to age, disability, or health conditions. Our friendly and reliable team is here to provide practical help, ensuring that your home remains a welcoming and stress-free space.

Why Choose Help at Hand Support for Domestic Support?

  • Customized Services: We tailor our domestic support to meet your specific requirements, making sure every service is practical and relevant to your needs.
  • Trained and Trustworthy Team: Our support workers are experienced, professional, and dedicated to delivering high-quality assistance with a friendly approach.
  • NDIS and Aged Care Expertise: As an approved NDIS provider, we ensure that our services align with individual plans and funding. We also cater to seniors seeking extra help at home.
  • Flexible and Reliable Support: Whether you need occasional help or regular assistance, we adapt our services to suit your schedule and lifestyle.
  • Commitment to Excellence: Help at Hand Support is known for reliable, respectful, and top-quality care that gives families peace of mind.

How Can We Help?

Our domestic support services include:

  • Household Cleaning: Vacuuming, dusting, mopping, and general tidying to keep your home clean and organized.
  • Laundry Assistance: Washing, drying, folding, and ironing clothes and linens.
  • Meal Preparation: Helping with cooking and meal planning to ensure you enjoy nutritious, delicious meals.
  • Grocery Shopping: Assisting with shopping for household essentials and groceries.
  • Home Organization: Helping to declutter and organize your living spaces for easier accessibility.
  • Maintenance Support: Light home maintenance tasks to ensure safety and comfort.

Contact Us Today

At Help at Hand Support, we’re here to make daily life easier and more enjoyable. Whether you’re looking for NDIS domestic support, aged care assistance, or practical help at home, we’ve got you covered.

Contact us today to discuss how we can support your needs. Call now or fill out our online inquiry form to get started. Help at Hand Support — your trusted partner in domestic support services.

Personal care that is tailored for your need

Personal Care Assistance is another disability support service that we provide at Help at Hand Support Services. We take great pride in knowing that all of our clients are looked after and kept safe and comfortable with the assistance of our caring and experienced staff.

We know that it is important that personal care support is personalised to your individual needs and delivered by trusted staff members. This is why we have policies and procedures to ensure the thorough vetting of all staff at Help at Hand Support services. We also ensure that staff have up to date police checks, working with children checks and relevant insurances to ensure that all of our clients are kept safe. This is an important reason why our clients select us and then continue to engage our services.

Our personal care assistance services are focused on helping you complete your daily personal activities effortlessly.

Daily personal activities that we can assist you with include but are not limited to:

  • Helping you get out of bed
  • Dressing
  • Washing your face
  • Brushing your teeth
  • Showering
  • Meal Preparation
  • Shopping
  • Catching public transport
  • Taking Medication
  • Daily routines

We want to ensure that our support services will provide you with confidence and wherever possible we will assist you to do activities on your own, just providing guidance to ensure that you can maintain as much independence as possible.

Looking for a support worker who can speak your language?

At Help at Hand Support, our workers come from many different backgrounds so we can provide support in your language. See our support worker languages.

Can Help at Hand Support Staff come to my house? 

Yes we can! Our Support team is able to come to help you with tasks and it would be our pleasure. We can assist with morning, even and even night times.

We can provide you with support workers from several hours per day to 24/7 care. We find it is a good idea to double check with your plan, support coordinator or local area coordinator to work out what supports you plan includes.

Why pick Help at Hand Support as your Personal care assistance provider?

If you are looking for a disability support provider who really cares about you and wants to ensure that you are well looked after then Help at Hand Support Services is for you. We have experienced staff who are able to assist you with all of your personal care needs. Contact us today on 03 8699 8211 to organise a care appointment to discuss your needs.

It would also be great if your support co-ordinator can be present to ensure that we are all on the same page in regards to your care plan. We now offer these services via technology platforms such as zoom.

What other services do you provide?

We also provide other support services including personal care, community assistance, complex care, allied health, plan management, support coordination, and SIL Accommodation. To learn more visit our services page.

OUR CLIENTS SAY

Prompt Service

Good morning Help at Hand,

Thanks for scheduling the services for my participant so quickly!

Li - Support Coordinator

Great Support Staff

Hi Help at Hand Support,

I just wanted to say how amazing your support staff are. They are like our extended family. We are very blessed to have you supporting us. I wanted to say that you are doing a fantastic job and I would vouch for you and your team any time.

Jenny and Family

Can’t speak highly of my gardener

We received feedback that the gardener who looks after our participant is doing very well. The participant told us how did you find someone like this! He is doing a fantastic job.

Doug, the participant.

Fantastic support service by HAHS

Hi HAHS Team

Hope you are well,

" Participant Carer" told me she is super happy with the support worker you sent to support the Participant.

Thank you for your help and if you could pass on the message to the support staff so that they know we really appreciate the great service service.

Regards,

*(names and identities removed for privacy)

Di Support Coordinator

Help at Hand Support Staff are professionals

Hi HAHS Team,

That’s great, Participant is really happy with Help at Hand’s workers and professionalism, so thank you.

Kind regards,

*(names have been removed for privacy)

Jade Recovery Coach

Absolutely fantastic

How are you finding out service?

Absolutely fantastic you respect and accommodate my disability, my communication needs and your team always email or sms me to let me know things well in advance and have always accommodated me when i have dot change things.

My support staff are amazing and they go over and beyond he is very thoughtful. They are in tune and go over and above.

I am really happy and incredibly happy with everything. I feel so supported and feel so respected. It actually enables me to unpack my previous trauma and it as restored my faith in the care and disability sector.

K (participant)

We love our cleaner!

We wanted to say that we have found Help at Hand Support Services to be prompt and very good. We love our cleaner and we are glad that she helps us with keeping the house tidy.

Anton

Huge difference to Her life!

Hi HAHS Team,

You really made a huge difference to her life; she was so appreciative of your support as am I.
It is so sad about her passing; she was a beautiful lady and I wish she could have had the birthday she wanted and her holiday.

Please take comfort knowing that you made Her life better, and you are a fantastic support team. I wish you all the best.

Kind regards,

Jade SC

Great job helping me tidy my garage !

Help at Hand Support has done a great job for me, assisting me with tidying up my garage so my car can go in there out of the weather and rain. They have done painting and gardening just to make things easier for me. They have also been prompt.

Karen

Wonderful, collaborative and active support

Thank you very much.

I really appreciate all of the wonderful, collaborative, and active support for my participant.
Please give my thanks and appreciation onto the care team and staff

Warm regards,

Rachael SC

Great Cleaning

Support coordinator for the participant passed on the feedback that the client was very happy with the job we did and she would like to us to continue. She appreciated that the cleaning team took the time to listen and understand and to deliver great results.

Sharyn

Carmen

Hi Help at Hand Support, Just want to say thank you for the great lawns. A wonderful job and you’re always so friendly and reliable. Nothing too much trouble and punctual too. You’re my go to Support Team for any assistance I need around the home. Thanks again.

Carmen and Dean

I wish I had found you sooner

I wanted to let you know that I love both my support workers that you have provided. I am going to phone my support coordinator to let her know that this is the best experience that I have had with any support company.

I just wish I had found you sooner. "If I had to rate you out of 100, you would be 1000!

Mick, NDIS participant

High care team

Sean, you will already know, but I wanted to express my sincerest thanks to you and the staff for an incredible effort caring for him the way that they did, if you would kindly pass this onto your staff. Thanks.

(Participants SC)

Yard Maintenance

I engaged Help at Hand Support Services to do some yard maintenance and I am very satisfied with their level of work. They were friendly, co-operative and prompt and completed the job efficiently and without any fuss. I would strongly recommend Help at Hand Support Services for anyone who requires reliable yard work. We also use their cleaning team on a fortnightly basis.

Joseph

Cleaning support NDIS

Dear Brenda,

I would like to express how happy we are with the service you provide us. I care for my son and have myself also been and am unwell. The service I receive has been from amazing people who care, are thorough, on time always and compassionate. I thank you again.

Regards

Chiara

Never experienced this level of support before

Good Afternoon Help At Hand Support Team,

I have been given really positive feedback from our participant. She stated that she is just so happy with the cleaning and the standard of cleaning is really high. She stated that she is really happy with her support worker and she has never experienced this level of support with any other company she has been with.

She thanked me over and over again, and kept saying how happy she was.

I thought I would pass this on as it was such positive feedback.

Support coordinator of Participant

Speaking from a place of Care and Empathy towards my client

Hi,

I wanted to reach out and say a thank you to the team for reaching out to tell me about your company's services, coincidentally I became a support coordinator for a mutual client the day before.

The message was passed on your care team, who I had the pleasure of chatting with earlier today. I also wanted to say a big thank you to her for sharing care, paying attention to detail and speaking to me from a place of care and empathy towards my client.

It's important to have coordinators who put client's needs front and centre. She was very responsive and wanting to reach out to me, which is something I don't see much of from other providers.

Mark (Support Coordinator)

Getting rid of the weeds

Hi Help at Hand Support, I wanted to say thank for all the hard work you and your team have done for us. We are very happy. Their team helped clean up our front and back yard. They did the best job ever. Not only that they are really nice people. They couldn't take away the rubbish but don't let that stop you from hiring them. They are amazing at what they do. Real Professional. I give them a 10 out of 10. Thank you so much guys for really taking a load off our minds.

Michelle

What sets us apart?

We believe that we are different from other service providers because of the following.

WORLD CLASS SERVICE

We pride ourselves on the service that we provide to our clients and we work hard to maintain a high level of satisfaction.

PERSONALISED CARE MEETINGS

Speak to our staff today about how we can assist you with your care needs.

EXPERIENCED AND QUALIFIED STAFF

Our staff are required to keep up to date with changes in the industry and continue to increase their knowledge.

STRONG REFERRAL NETWORK

We work with specialists in our referral network to provide smart solutions.

Book A Care Consult

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