Transport Services
Safe and reliable transportation to help you stay connected with your community.
“Independence begins with the ability to get where you need to be.”
At Help at Hand Support, we recognise that access to transportation is crucial to living a full and empowered life.
Our NDIS Transport Services are designed to get you to appointments, work, school, community events, and social activities—safely, on time, and with the support you need.
What Are NDIS Transport Services?
NDIS transport services provide accessible and disability-aware travel support for participants who are unable to use public transport independently.
These services help you get to medical appointments, community programs, education, work and social outings safely and on time.
What Transport Services are Available?
Help at Hand Support offers a variety of transport services designed to support your independence, access your community, and meet your everyday needs with dignity and reliability. These services cater to participants with varying goals and routines.
The transport options we provide are listed below.
- Medical Appointments – Travel to hospitals, clinics, allied health and GP visits.
- Social & Community Access – Get to community centres, events, or meet-ups with friends and family.
- Education & Employment – Transport to school, TAFE, university, or work placements.
- Personal Errands – We assist with travel for grocery shopping, banking, and other everyday tasks.
- Regular or One-Time Trips – Whether you require ongoing, scheduled trips or a one-time journey, we’ll coordinate around your plan.
Who is Eligible for NDIS Transport Services?
NDIS participants who can’t use public transport without significant difficulty due to their disability are eligible for funded transport assistance.
Your NDIS plan must include transport funding under Core Supports.
Why Choose Help at Hand Support?
Help at Hand Support is trusted by NDIS participants for transport because we combine safety, reliability, and disability-specific support to make every journey empowering.
The top 5 reasons participants rely on us are listed below.
- Punctual & Reliable – Your time matters. We ensure on-time pick-ups and drop-offs you can count on.
- Fully Accessible Fleet – All vehicles are wheelchair-accessible and fitted for mobility aids and secure transport.
- Support-Trained Drivers – Our drivers aren’t just licensed, they’re trained in NDIS protocols, safety, and disability awareness.
- Flexible Scheduling – Whether it’s recurring school runs or last-minute appointments, we schedule around you.
- Respectful, Friendly Support – Expect More Than Just a Ride. Our team provides courteous assistance at every step.
Frequently Asked Questions
What if I only need transport once a week?
You can book one-off or recurring transport, depending on your needs and what is included in your NDIS plan.
Do I need to pay for transport if I have NDIS funding?
No, if your NDIS plan includes Core Supports for transport, our services are covered, with no out-of-pocket costs.
Can I use your service for community or social events?
Yes, we provide transport for social outings, recreational activities, and community programs listed in your plan.
How much notice is required to book a trip?
We recommend booking at least 24–48 hours in advance; however, we also do our best to accommodate short-notice requests.
Are your vehicles accessible for wheelchairs and mobility devices?
Yes, our entire fleet is wheelchair-accessible and fitted with safety restraints for secure travel.
Community Access Support
Transport is just one part of the journey; staying active and socially engaged are equally important.
Discover how our Community Access Support services help you participate fully in life, from local events to everyday outings.
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