With Coles recently announcing its expansion of “Quiet Hour” across its supermarkets nationally, we thought it was a good opportunity to take a closer look into what quiet shopping hours are and why they are important for the community in general.
Although shopping can be an escape for some, it can be a stressful and anxious experience for others. Shopping can be an overwhelming and sensory overloading experience for those who are neurodivergent – an umbrella term for people with Autism, ADHD, and other sensory-processing conditions.
Shopping centres are filled with people talking, children playing and yelling, radio music, scanner and beeping noises, and bright lights – that’s a lot of stimulation!
This can be overwhelming for people who don’t suffer from sensory-processing conditions, let alone for those who do.
With this in mind, several large retailers including, Coles, Kmart & Cotton On, have taken the initiative to implement “quiet shopping hours” to allow more accessibility for more customers to shop in a comfortable and safe environment.