Private aged care is a self-funded service that gives older individuals direct access to in-home support without needing government approval or waiting periods.

It offers flexible, personalised care for those who want faster access, extra help beyond their home care package, or full control over their services.

Private aged care offers flexible, one-on-one support that adapts to your lifestyle and care needs, whether you need daily help, temporary support, or round-the-clock assistance.

Services are personalised and delivered on your schedule, with no waiting periods.

We provide the following types of care through our private aged care services as listed below.

• Personal Care – Help with showering, grooming, dressing, toileting, and general hygiene
• Domestic Help – Support with house cleaning, laundry, meal preparation, and daily chores
• Companionship – Social connection, conversation, and help staying active or engaged
• Medication Support – Assistance with medication prompts, reminders, or administering during visits
• Transport – Safe travel to medical appointments, grocery shopping, or social outings
• Overnight or Live-In Care – Supervision and support during the night or around-the-clock for peace of mind
• Post-Hospital Support – Assistance with recovery and daily routines after discharge from the hospital

Services can be scheduled based on your needs—daily, weekly, short-term, or long-term.

Private care is suitable for:

• Seniors not eligible for or waiting on Home Care Packages
• Families seeking immediate aged care support
• Individuals preferring greater flexibility and faster access
• Older people needing short-term help after surgery or injury
• Carers who need respite and peace of mind

Families choose Help at Hand Support because we make care personal, flexible, and immediate, without long wait times or complex processes. Whether you’re seeking temporary help or ongoing support, we tailor every detail to suit your lifestyle, goals, and preferences.

The top 5 reasons our clients consistently trust us for private aged care are as listed below.

1. No Waitlists – Start care immediately without delays
2. Tailored Plans – Services shaped around your personal needs and daily routine
3. Familiar Carers – Consistent, trusted professionals who understand your preferences
4. Flexible Scheduling – Choose from hourly, overnight, or live-in care based on your needs
5. Full Transparency – Clear pricing, no hidden fees, and easy-to-understand service agreements

Is there a minimum number of hours per visit?

We recommend a minimum of 2 hours per visit to ensure quality support, but we’re flexible.

Can I choose what days and times carers come?

Yes, you set the schedule that works for you, whether that’s morning help or evening check-ins.

Is private care available on weekends or public holidays?

Yes, we offer services 7 days a week, including public holidays.

What if I already have a home care package?

You can still book private services as a top-up to meet extra care needs.

Can I use private care while waiting for a government package?

Yes, private care is ideal while you’re on the waitlist for a Home Care Package. You can start receiving immediate support without delay.

Is private aged care suitable for short-term recovery?

Absolutely. Whether it’s after hospital discharge, surgery, or illness, we offer flexible short-term care to help with recovery at home.

Can services be paused or changed if my situation changes?

Yes, your care plan is entirely flexible. You can adjust, pause, or resume services anytime based on your health, schedule, or preferences.

Do your carers help with mobility and fall prevention?

Yes, we assist with walking, transfers, mobility aids, and safety supervision to reduce fall risks and support independence.

Can couples receive care together under a private plan?

Yes, we create joint care plans for couples living together, so both partners receive tailored support in one seamless service.

Private care often starts with essential daily tasks, and that’s where personal care services come in.

If you or your loved one needs support with showering, dressing, grooming, or toileting, our carers provide respectful, one-on-one assistance in the comfort of your home.

Personal care can be booked on its own or bundled with other private aged care services for a more complete and flexible support plan.