24-Hour Care includes a complete schedule of personal, clinical, and emotional support provided in shifts, so someone is always alert and available.

We tailor every plan to suit the individual’s condition, home routine, and family preferences.

24-hour services include several services as listed below.

• Personal Care: Showering, dressing, grooming, and continence support
• Overnight Supervision: Awake night carers to monitor and respond to needs
• Mobility & Transfers: Help with movement, falls prevention, and using aids
• Meal Prep & Feeding Support: Nutritional care tailored to medical needs
• Medication Management: Prompts, monitoring, or administration as needed
• Companionship & Emotional Care: Meaningful connection, conversation, and reassurance
• Palliative or Complex Support: End-of-life care, dementia care, or chronic condition monitoring
• Family Coordination: Regular updates and flexible care adjustments

We build schedules using rotating shifts to prevent carer fatigue and ensure continuous, high-quality care.

24-hour in-home care is essential for older adults who require constant supervision due to medical, cognitive, or mobility challenges.

It’s most suitable for people who are unsafe alone at any time of day or night, especially those with high care needs, advanced conditions, or families unable to provide round-the-clock support themselves.

Some of the most common situations that call for 24-hour care are listed below.

• People living with advanced dementia, Parkinson’s, or high fall risk
• Those recovering from major surgery, stroke, or hospitalisation
• Seniors with palliative care needs or nearing end-of-life
• Individuals experiencing anxiety, night-time confusion, or wandering
• Families who need full-time care coverage during holidays or emergency absences

We deliver both short-term and ongoing 24-hour care plans, tailored to your routine, safety needs, and preferences.

Families rely on Help at Hand Support for dependable, respectful, and 24-hour aged care that’s tailored to the person, not just the condition.

Our team works closely with you to ensure support is practical, safe, and built around your loved one’s daily life and comfort.

The top 5 reasons families choose us for 24-hour in-home care are as listed below.

1. Rapid Start – No waitlists. Start care in days, not weeks.
2. Tailored Shifts – Choose a model that suits your routine: day/night split or live-in.
3. Familiar Faces – We prioritise continuity of care with known staff.
4. Culturally Aware – Support that respects language, faith, and customs.
5. Government or Private – Available under Home Care Packages or self-funded.

Is 24-hour care available through a Home Care Package?

Yes, if your package level covers it. We can also help you apply for upgrades or provide private top-up support.

Can I choose between live-in and rotating carers?

Yes, we offer both options depending on your home setup, care level, and preferences.

Is overnight care awake or sleepover style?

Both are available. For high-needs clients, we recommend an awake shift throughout the night.

What happens if my loved one needs hospital care temporarily?

We pause or adjust services as needed; our plans are flexible.

Will the same carers attend regularly?

Yes, we assign a small team of consistent, trained carers to build trust and familiarity.

24-Hour Aged Care often goes hand-in-hand with our Dementia Care service.

For older adults experiencing confusion, wandering, or memory-related challenges, continuous supervision is critical to safety and well-being.

By integrating dementia-trained carers into 24-hour shifts, we provide structured support, minimise distress, and ensure familiarity day and night, giving families total peace of mind.