Endorsing Help at Hand Support (HAHS) as your Support Coordination provider

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Endorsing HAHS for NDIS PACE Plans

When do you need to Endorse?

This is a very good question. When you have an NDIS Plan that is on PACE then you will need to endorse Help at Hand Support as your plan manager.

This will usually happen when you sign up internally for Support coordination and
When you start a new plan and wish to continue with Help at Hand Support – Support Coordination.

Important for you to also know that only participants or their nominees can endorse providers. Support Coordinators cannot endorse providers on behalf of the participant.

How to endorse Help at Hand Support as your Support Coordinator?

You ( participant) or your nominee ( Plan Nominee) have two options to endorse Help at Hand Support Services.

1. Call the NDIA National Call Centre at 1800 800 110 to notify them of your endorsement.

2. Reach out to your local area coordinator ( LAC) or planner to inform them of your choice.

Example of what you could write to help you get this completed is below:

Hello,
I am calling to endorse Help at Hand Support Services as my support coordinator for my current plan. I am a [participant/nominee] and my NDIS number is [your NDIS number]. I believe my plan is on the PACE system, and I would like to endorse Help at Hand Support Services as my plan manager for my NDIS plan.
Help at Hand Support Services registration number is 405 0075 449.
Please endorse Help at Hand Support Services from [plan start date], which is the start date of my current plan.
Can you confirm that the endorsement is complete?

Are you already with Help at Hand Support as your support coordination?

Great to hear that you are already with us for Support Coordination. Please speak to your team about how we can assist you and keep us updated on how your endorsement is going. If you are having troubles please let the team know here.

Still Need help with the whole Endorsement process?

We understand that this can be confusing at the best of times. If you or your participant needs a hand please contact our team on 1300 822 190 and speak to our plan management on how we can help.

Quick tip – did you know you can send invoices directly?

You can send invoices directly to us via email.

Email: [email protected]

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Last Updated: May 12th, 2025|