In a major change to the disability and aged care sector, Annecto, a long-standing NDIS and aged care provider, has announced it will cease operations in July 2025. This unexpected closure impacts over 3,000 participants and 1,000 staff across Victoria, New South Wales, Queensland, and the ACT.

At Help at Hand Support, we understand that news like this can cause real concern—especially when it affects your daily supports, trusted workers, and routines. Whether you’re a participant or a support worker, we want you to know you’re not alone, and we’re here to help.

We want to acknowledge the dedication of Annecto’s staff and the anxiety this change may be creating for clients and families. Provider closures affect more than services—they affect relationships, stability, and peace of mind. That’s why we believe it’s more important than ever for all of us in the NDIS community to come together with empathy and practical solutions.

Whether you’re looking to transition your care or find employment, our team is ready to help: 

• Seamless Service Transitions
  We’ll work with you to ensure your supports continue with no disruption. Our team can handle the paperwork, provider switch, and coordination for a smooth process.
• Experienced, NDIS-Registered Provider
  We support NDIS participants in understanding their plans and connecting with the right services to meet their goals.
• Compassionate and Responsive Team
  We put your wellbeing first—because we know how important it is to feel supported and safe.
• Support Workers: We’re Hiring!
  If you’ve been impacted by Annecto’s closure, we’d love to hear from you. We value experienced, passionate workers who care about making a difference.

If your care has been impacted or you’re uncertain about what comes next, Help at Hand Support is here to guide you every step of the way. Let’s make this transition easier — together.

📞 Contact us today or call us directly to speak with a friendly team member.