Community access means having a support worker assist you with travel, participation, and social engagement outside your home.

This service helps build confidence, social skills, and community connection while ensuring you feel safe and empowered.

Our Community Access program encompasses everyday outings, social events, learning, and recreational activities.

We only offer services aligned to your goals and approved under your plan.

The 8 activities we support are as listed below.

Medical appointments

We assist with transport and attend your medical appointments to ensure you feel safe and supported throughout your visit.

Visiting art galleries and attractions

Whether it’s a local gallery, museum, or exhibition, we support you in accessing cultural spaces in a comfortable and enjoyable way.

Shopping

We help you attend your local supermarket, provide in-store assistance, and can also carry out shopping tasks with you or on your behalf.

Movies

Our staff can accompany and transport you to the cinema, allowing you to enjoy a film independently or with assistance as needed.

Sporting events

We help you attend games and sporting matches—like footy, rugby, or soccer—so you can experience your favourite teams in person.

Community events

We support participation in local fairs, bake sales, fun days, and other neighbourhood events that help you stay socially connected.

Exercise or swimming classes

We assist with attending your local gym, hydrotherapy sessions, or community fitness classes, ensuring your comfort and safety.

TAFE or day classes

We help you attend day classes, short courses, and TAFE programs. Support can be provided before, during, and after the session as needed.

We provide community access support that is safe, reliable, and truly person-centred. Our goal is to help you engage with your community in ways that feel empowering, not overwhelming.

The key differentiators that set us apart are listed below.

• NDIS registered and fully compliant with national quality and safeguarding standards.
• Support 7 days a week, including evenings and public holidays, for maximum flexibility.
• Experienced support workers matched to your personality, goals, and preferences.
• Transport included, with staff assisting from your door to the destination and back.
• We support both planned routines and spontaneous outings, depending on your comfort level.
• Familiar faces, not rotating staff, to build trust and reduce anxiety.
• Social inclusion is our focus, not just task completion.
• We collaborate with families, coordinators, and clinicians to align with your care plan.
• Multilingual support is available to reduce barriers for culturally diverse clients.

Every outing is designed to promote independence, build confidence, and support your lifestyle on your terms.

What is community access support?

Community access support helps individuals participate in community activities, such as shopping, appointments, or social events, under the guidance of a trained support worker.

Who can access this service?

This service is available to individuals with NDIS plans, aged care packages, or private funding who require assistance with getting out and about safely.

What types of activities are included?

Activities include medical appointments, shopping, movies, sporting events, classes, art galleries, exercise sessions, and local community events.

Does the support worker provide transport?

Yes, transport is included, and the support worker can assist you from your home to the location and back.

Can I choose when I get support?

Yes, you can schedule support for mornings, afternoons, evenings, or weekends based on your routine and preferences.

Can I do more than one activity on the same day?

Yes, your plan can include multiple outings in one visit, such as attending a class and then going shopping.

Will I always have the same support worker?

We aim to assign consistent staff so you feel comfortable and supported by someone familiar.

Do I need an NDIS support coordinator to book this?

No, you can book directly or have your support coordinator arrange it for you.

Is community access covered by the NDIS?

Yes, it is usually funded under the “Social and Community Participation” category in your NDIS plan.

If you’re transitioning from a hospital or starting a new NDIS plan, Help at Hand Support can coordinate your care from day one.

Visit our Hospital Discharge Support page to learn how we help you settle back into your routine safely and comfortably.