How Many Extra Home Care Packages Are Being Released?

83,000 new home care packages will be introduced in the first year, marking the largest investment in home support for aged care to date.

This expansion is expected to reduce current waitlists and ease pressure on aged care services.

What Are the Key Changes in the New System?

The Support at Home program will introduce the following key reforms to improve aged care delivery at home.

The new changes are as listed below.

• Ten funding categories will replace the current four-tier system for greater personalisation.
• The 76,000 people on the waitlist will continue under the old program until July 2025.
• Cost-sharing model: Clinical care remains fully funded; other supports may include small co-payments, subsidised mainly by the government.

Will the New Packages Reduce Wait Times?

Yes, but not immediately. The government aims to bring down waitlists to three months by 2027, but some users may still experience long delays during the transition.

At present, some older Australians wait up to 15 months for a Level 4 package.

Is the Government Addressing Aged Care Workforce Shortages?

Yes. A major part of the reform includes boosting the workforce.

A $15 billion pay rise for aged care workers is already having an impact on staff recruitment and retention, especially in remote and rural areas.

When Will the ‘Support at Home’ Program Begin?

The program is set to begin in July 2025, following the passage of the Aged Care Bill 2024.

Over time, the government aims to create a system that is faster, fairer, and more flexible for families and older Australians.

How Can You Access Aged Care Services?

Help at Hand Support can help you understand your options and prepare for the rollout of Support at Home.

Call 1300 822 190 to speak with our friendly care team about your needs and eligibility.

Frequently Asked Questions

What is the difference between Support at Home and Home Care Packages?

Support at Home replaces Home Care Packages with a more personalised, streamlined system that includes more funding tiers and broader support.

How do I know if I will be moved to the new program?

If you are already on the current Home Care Package system, you will remain there until the complete transition to Support at Home in July 2025.

Will everyone be eligible for the new packages?

Eligibility is assessed through the My Aged Care system and is based on individual needs and circumstances.

Can I choose my provider under the new system?

Yes, participants will still be able to choose their aged care provider under the Support at Home model.

Explore Personal Care Services Compatible with Support at Home

If you or a loved one is seeking in-home help to stay safe and independent, our Personal Care services can assist with everyday tasks like bathing, grooming, and mobility.

These services are fully compatible with the upcoming Support at Home funding streams.