Which areas in Melbourne do you service for TAC clients?

We provide TAC personal care services across Melbourne, including Bundoora, Whittlesea, Epping, Diamond Creek, Eltham, Mill Park, South Morang, Doreen, Reservoir, Thomastown, Heidelberg and surrounding northern and north-eastern suburbs.

Can you work with my TAC case manager?

Yes. Help at Hand Support Services can communicate with your TAC case manager to confirm approved supports, align the service agreement and organise support delivery.

Can support workers help with appointments?

Support workers can help with transport or attendance for approved appointments when this support is included in the client’s TAC-funded plan. This may include preparing for travel, confirming appointment times and assisting the client during the outing.

Do you provide medical, therapy or allied health services?

No. This page is for TAC-approved personal care and support worker services. Help at Hand Support Services does not present this service as medical treatment, therapy, pharmacy, allied health service delivery or clinical service delivery.

Can you provide in-home support after a transport accident?

Yes. If approved in the TAC plan, our support workers can assist with in-home tasks such as meal preparation, light household tasks, domestic assistance and personal care routines.

Can you support clients with higher support needs?

We can review higher support needs, overnight support requests and more complex personal care requirements based on the client’s approved TAC plan, support worker availability, safety requirements and suitability.

What should I include in my TAC support enquiry?

Include your name, phone number, suburb, TAC claim status, approved supports, preferred support days, support needs and whether a TAC case manager is involved.

Registered TAC Provider

TAC Personal Care Provider in Melbourne

Help at Hand Support Services is a registered TAC provider in Melbourne, delivering approved personal care, in-home support, community access and transport assistance for eligible Transport Accident Commission clients across Melbourne and surrounding suburbs.

If you or a loved one has a TAC-funded support plan, call 1300 822 190 or submit an enquiry below.

Call 1300 822 190

Submit Enquiry

✓ No upfront payment for approved TAC services where direct TAC invoicing applies.

TAC-Approved Supports We Can Provide

Personal Care Support

Showering, grooming, dressing, hygiene and mobility-related assistance where approved.

In-Home Support

Meal preparation, light household tasks and domestic assistance where approved.

Community Access

Accompanying clients to approved community participation and social activities.

Transport Assistance

Help with travel to approved appointments, activities and day-to-day support needs.

Overnight Support

Overnight and higher support needs based on approved TAC plans and worker availability.

Communication Support

Communication with TAC case managers, families and allied health professionals where required.

Transport Accident Commission TAC support Melbourne

What Is the Transport Accident Commission?

The Transport Accident Commission, or TAC, supports people injured in transport accidents in Victoria. When a transport accident injury affects a person’s ability to complete daily tasks, the TAC may fund approved supports, including personal care, domestic assistance and community access.

As a registered TAC provider, Help at Hand Support Services can deliver approved supports directly under a TAC-funded plan without the client needing to pay upfront where direct TAC invoicing applies.

TAC-funded Plan Alignment We communicate with TAC case managers, families and relevant allied health professionals where required.

Why Choose Help at Hand Support Services?

As a Melbourne-based registered TAC provider, Help at Hand Support Services brings local knowledge, support worker experience and clear communication to TAC personal care delivery.

Registered TAC Provider: Registered to deliver TAC-approved supports.
Local Melbourne Team: Supporting clients across Melbourne and the surrounding suburbs.
Experienced Support Workers: Support workers experienced in disability and post-injury support.
Case Manager Communication: Communication with TAC case managers, families and relevant allied health professionals where required.
Direct TAC Invoicing: For approved services, we invoice the TAC directly where applicable.
Culturally Respectful: Inclusive support for clients from diverse backgrounds.

We Support TAC Clients Across Melbourne

Service availability depends on location, approved supports, worker availability and suitability.

Melbourne CBD & Inner North

Melbourne, Fitzroy, Carlton, Collingwood, Northcote

Northern Suburbs

Bundoora, Epping, Lalor, Thomastown, Reservoir, Preston

Whittlesea & Growth Corridor

Whittlesea, Doreen, Mernda, South Morang, Mill Park

North-East Melbourne

Diamond Creek, Eltham, Greensborough, Montmorency, Watsonia

Western Suburbs

Craigieburn, Broadmeadows, Campbellfield, Coolaroo

Eastern Suburbs

Heidelberg, Ivanhoe, Macleod, Rosanna, Viewbank

Not sure if we cover your area? Call 1300 822 190 and our team will confirm availability. We are actively expanding our TAC service coverage across Greater Melbourne.

How TAC Personal Care Works

1. Confirm TAC Entitlements

Confirm approved supports with TAC or your case manager.

2. Contact
Our Team

Call 1300 822 190 or submit an enquiry with your details.

3. Service
Agreement

We discuss your needs and align a service agreement with your approved plan.

4. Services
Commence

Support workers are rostered and approved services begin.

Working With TAC Case Managers, Families and Allied Health Professionals

TAC personal care often involves more than one person. A client may have a TAC case manager, family members, allied health professionals or others involved in recovery and daily support.

Where required, Help at Hand Support Services can communicate with TAC case managers, families and relevant allied health professionals to keep approved personal care, daily living support, community access and transport assistance aligned with the client’s TAC-funded plan.

This communication supports plan-aligned care delivery. It does not mean Help at Hand Support Services provides allied health, therapy, medical, pharmacy or clinical services.

TAC case manager family and allied health communication for Melbourne support services

TAC Personal Care for Melbourne Suburbs

Help at Hand Support Services is proud to be a registered TAC provider serving individuals and families across Melbourne and its surrounding communities. From our base in Bundoora in Melbourne’s north, we extend TAC personal care services to clients in Whittlesea, Epping, Doreen, South Morang, Mill Park, Diamond Creek, Eltham, Greensborough, Heidelberg, Thomastown, Lalor, Reservoir, Preston, Broadmeadows, Craigieburn, and beyond.

Our team understands the complexity of life after a transport accident – the physical, emotional, and logistical challenges that come with navigating injury, recovery, and the TAC system. We are here to take the stress out of accessing quality personal care, so you can focus on what matters most: your recovery and quality of life.

Whether you are newly approved for TAC supports, reviewing your existing provider, or supporting a family member through recovery, Help at Hand Support Services is here for you. Contact us today on 1300 822 190 to speak with our friendly intake team.

TAC Personal Care FAQs

Is Help at Hand Support Services a registered TAC provider?

Yes. Help at Hand Support Services is a registered TAC provider in Victoria and can deliver approved personal care and support services to eligible TAC clients across Melbourne and surrounding areas.

What personal care services are covered under a TAC plan?

TAC-funded personal care can include assistance with showering, dressing, grooming, meal preparation, domestic support and community access depending on the individual’s approved plan and functional needs.

Do I need to pay out of pocket for TAC personal care?

If personal care services are approved under your TAC claim, Help at Hand Support Services can invoice the TAC directly where applicable. There is no upfront payment for approved services delivered under the agreed arrangement.

How quickly can I start TAC personal care services?

Start time depends on plan approval, location, support needs, service agreement and worker availability. Contact our intake team on 1300 822 190 to discuss your needs.

Can you work alongside my TAC case manager?

Yes. We can communicate with TAC case managers, families, relevant allied health professionals and treating practitioners to keep approved support aligned with recovery goals and plan requirements.

Do you also provide NDIS services?

Yes. Help at Hand Support Services is also a registered NDIS provider. Learn more on our NDIS services page.

Support Services That May Connect With TAC Personal Care

TAC personal care often connects with daily living, community access and broader support needs. Depending on the client’s approved TAC plan, Help at Hand Support Services may assist with related support tasks or direct enquiries to the right team.

Ready to Start TAC Personal Care in Melbourne?

Help at Hand Support Services is a registered TAC provider ready to support you. Contact our team today to discuss your approved supports, location and preferred support times.

Call 1300 822 190

Submit TAC Enquiry

Services

About NDIS

Conditions we can assist with