What does Switching Plan Managers Mean?

Switching plan managers means that your new manager takes over the financial and administrative tasks of your NDIS plan.

When you change, the new plan manager immediately becomes responsible for processing invoices, tracking budgets, and paying providers.

This continuity ensures that your support stays on track without delays or disruptions.

How are outstanding invoices handled when switching?

Your new plan manager must pay outstanding invoices, even if the services were delivered before the handover.

This arrangement exists so participants are not penalised for a provider’s late billing.

Whether a support worker sends an invoice late or a provider delays submission, the new plan manager processes it and ensures payments are completed correctly.

This protects both participants and providers, ensuring consistent services and maintaining strong relationships with support workers.

Why does the new plan manager handle old invoices?

The NDIS requires financial continuity, so the new plan manager handles invoices to prevent unpaid bills.

By shifting responsibility to the new manager, participants do not face gaps in support.

Service providers also receive guaranteed payment for their work.

This principle safeguards trust between participants, providers, and the NDIS system.

How does switching plan managers benefit participants?

Switching ensures that you continue to receive support without interruption while keeping your financial obligations met.

Participants benefit from:

• Peace of mind knowing invoices are managed.
• Consistency in care and appointments.
• Smooth transition without payment disputes.
• Professional handling of budgets and claims.

How to choose the right plan manager before switching

Choosing the right plan manager requires research and asking practical questions.

When considering a switch, it helps to:

• Research multiple plan management providers.
• Ask how they handle outstanding invoices and communication.
• Check response times and support processes.
• Ensure they understand your goals and funding categories.

This preparation ensures a smooth transition and long-term stability of support.

Switching NDIS plan managers transfers all payment and budgeting responsibilities to your new provider, including any late invoices.

This process ensures continuity of care, protects relationships with providers, and keeps your supports on track. Taking time to choose the right plan manager makes the transition seamless and stress-free.

If you are considering switching plan managers or have further questions, contact Help at Hand Support for personalised guidance.

FAQs

Do I need to tell my old plan manager before switching?

Yes. You must notify your current plan manager so they can finalise reporting and allow the transfer.

Will my services stop during the switch?

No. Your supports continue while the new plan manager takes over payment processing.

Can I change plan managers more than once?

Yes. Participants are free to change whenever they feel their needs are not being met.

How long does a switch take?

The handover typically takes a few weeks, depending on the number of providers involved and any outstanding invoices.

How Plan Management Services Support a Smooth Transition

Plan management services make switching between plan managers simple by ensuring invoices are paid and supports continue without disruption.

At Help at Hand Support, our Plan Management service is designed to give you peace of mind during transitions.

We handle outstanding invoices, manage provider payments, and keep your budget on track, allowing you to focus on achieving your goals.

Choosing the right plan manager means you will never have to worry about missed payments or interruptions in support.