When do you need to endorse Help at Hand Support?

You need to endorse Help at Hand Support when your NDIS plan has transitioned to PACE and you wish to continue with us as your Support Coordinator.

This usually applies in the following situations:

• You are starting a new PACE plan and want to continue with Help at Hand Support.
• You have signed up for Support Coordination directly with us during your plan period.

Important: Only you as the participant or your plan nominee can make this endorsement. Support Coordinators are not allowed to endorse providers on your behalf.

How can you endorse Help at Hand Support under the PACE system?

You or your nominee can endorse us through a quick call or by speaking to your NDIS planner or LAC.

Here are your two options:

1. Contact the NDIA National Call Centre by dialling 1800 800 110 and speak directly with a team member to provide your endorsement.
2. Speak to your Local Area Coordinator (LAC) or Planner: Let them know you want to nominate Help at Hand Support Services.

Sample Script to Endorse Help at Hand Support

Use this script when calling or writing to endorse Help at Hand Support Services:

Hello,

I am calling to endorse Help at Hand Support Services as my Support Coordinator for my current plan. I am a [participant/nominee] and my NDIS number is [your NDIS number]. I believe my plan is on the PACE system, and I would like to endorse Help at Hand Support Services as my Support Coordinator for this plan.

Help at Hand Support Services’ registration number is 405 0075 449.

Please apply this endorsement from the plan start date: [insert plan start date].

Can you please confirm once the endorsement is complete?

Already with Help at Hand Support?

If you are already receiving Support Coordination from Help at Hand Support, let your coordinator know you are endorsing us under PACE.

We are here to assist you during this process. Let your team know how things are progressing, and if you hit any roadblocks, we are just a call or message away.

Need help with the endorsement process?

If you are feeling unsure or overwhelmed, our team can guide you through it step by step.

Call 1300 822 190 and ask for our Plan Management team. We will walk you through exactly what to say and do.

Why endorse Help at Hand Support?

We are a trusted, experienced, and committed team dedicated to helping NDIS participants thrive under the new PACE system.

Endorsing Help at Hand Support means:

• Continuity of care from the team you trust
• Support that understands your goals and needs
• Proactive communication with NDIA, providers, and family

Final Checklist Before You Endorse

Before you call the NDIA or speak with your Local Area Coordinator (LAC), make sure you have the following ready:

• ✅ Your NDIS number
• ✅ Whether you are the participant or the plan nominee
• ✅ The Help at Hand Support registration number: 405 0075 449
• ✅ The start date of your current NDIS plan (if known)

Having these details on hand will make the endorsement process quicker and smoother.

Frequently Asked Questions

What does it mean to endorse a provider under the NDIS PACE system?

Endorsing a provider under PACE means officially nominating them to deliver services like Support Coordination or Plan Management on your current NDIS plan. Only the participant or their nominee can perform this action.

Who is allowed to endorse a provider for NDIS plans?

Only the participant or an authorised nominee can endorse a provider. Support Coordinators or providers cannot do it on your behalf.

What information do I need to endorse a provider?

You will need your NDIS number, your role (participant or nominee), the provider’s registration number, and your plan start date.

What is the registration number for Help at Hand Support?

Help at Hand Support Services is registered with the NDIS under the number 405 0075 449.

Can I keep the same Support Coordinator when my plan changes to PACE?

Yes, but you must endorse them again under the new PACE plan to continue receiving their services.

Can Support Coordinators endorse themselves for my plan?

No, only participants or their nominees can authorise provider endorsements under PACE.

Is endorsing Help at Hand Support the same as Plan Management?

No, Support Coordination and Plan Management are different services. You can endorse Help at Hand Support for one or both, depending on your plan needs.

Need Help With NDIS Plan Management Service?

Along with Support Coordination, Help at Hand Support can also manage your NDIS funds through our expert Plan Management service.

Plan Management takes the stress out of tracking budgets, paying invoices, and staying compliant so you can focus on achieving your goals.

If you are endorsing us for Support Coordination, it is the perfect time to explore how our NDIS Plan Management service can support your complete NDIS journey.