Your Support Journey
Together we are stronger
Walk through our five step journey to your new support provider
Care Meeting
You are NDIS assessed and are an eligible participant. When you contact us we will promptly organise a care meeting to understand your support needs and your budget. Your support coordinator is welcome to be there.
Service agreement
We build a service agreement that matches your support needs. You or a nominated person chooses to accept and sign this service agreement. The service agreement expiry date is matched to your review date for NDIS funding.
Service Provided
We provide you with support services as required and according to the service agreement. Simple!
Payment
We request payment on a regular basis from your chosen manager. This can be your plan manager, NDIA or yourself if you are self-managed.
Ongoing Relationship
You are now an ongoing client of ours and we will review your needs annually or as required. We then go through steps 2 to 4 again.
We understand that selecting your first or your next provider can be daunting and it’s not easy to gain trust in a short time. We can say with full confidence that our participants are pleased with our services. We will work with you during your support journey to understand you care needs and provide a tailored solution to suit your needs. If you have further questions during your support journey, do not hesitate to ask.
Why pick Help at Hand Support Services?
If you are looking for a disability support provider who really cares about you and wants to ensure that you are well looked after then Help at Hand Support Services is for you. We have experienced staff who are able to assist you with all of your personal care needs. Contact us today on 03 8699 8211 to organise a care appointment to discuss your needs.
It would also be great if your support co-ordinator can be present to ensure that we are all on the same page in regards to your care plan. We now offer these services via technology platforms such as zoom.
What other services do you provide?
We also provide other support services including cleaning, meal preparation, transport, and home maintenance. To learn more visit our services page.
Book A Care Consult
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