Going home from hospital shouldn’t mean going it alone.

Help at Hand Support’s Hospital Discharge Services get your home, your care team, and your equipment ready before you walk out the door — so recovery starts on solid ground, not a waiting list.

Every year, thousands of South Australians leave hospitals like the Royal Adelaide Hospital, Flinders Medical Centre, and Lyell McEwin with a discharge summary and little else. The medical crisis is over — but the practical one is just beginning. Who’s helping with showering tomorrow? Is there a rail by the front step? Who’s collecting the Webster pack?

That’s the gap we close.

Our Hospital Discharge Services support turns your discharge summary into a working care plan — support workers rostered, equipment delivered, home checked for hazards — often within a day of referral.

Serving Adelaide and communities across South Australia, Help at Hand is there when the ambulance ride home ends and real recovery begins.

Hospital Discharge in Adelaide

1300 822 190
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Why Hospital Discharge Planning Can’t Be an Afterthought

Adelaide’s hospitals are under constant pressure to free up beds, and discharge dates can move quickly — sometimes with only a day’s notice. When support isn’t lined up in advance, the result is predictable: falls at home, missed medication, wounds that go unchecked, and a trip straight back to the emergency department.

A properly planned discharge does the opposite. It gives you a structured routine from day one, a support worker who already knows your care plan, and a home that’s been set up rather than scrambled together after the fact.

What’s Included When Help at Hand Manages Your Hospital Discharge

Think of it as everything between “cleared to go home” and “settled and safe”:

Before you leave hospital

  • Reviewing your discharge summary and building a personalised care plan
  • Sourcing and delivering equipment — hospital beds, rails, ramps, commodes, mobility aids
  • Checking your home for fall risks and arranging adjustments where needed
  • Stocking the fridge and pantry so there’s food waiting

On discharge day

  • Transport home, and help settling back in
  • Your first personal care visit — showering, grooming, safe transfers

In the weeks that follow

  • Medication reminders, Webster pack coordination, and liaison with your GP or pharmacist
  • Domestic help with meals and light household tasks
  • Transport to follow-up appointments, pathology, and outpatient reviews

Hospital Discharge Services

How to Arrange Hospital Discharge Support in Brisbane?

Hospital discharge support in Brisbane can be arranged quickly through a simple, step-by-step process.

To start your recovery at home:

  1. Call 1300 822 190 or complete the online enquiry form.
  2. Provide hospital discharge papers or doctor’s notes for care planning.
  3. Review and approve your personalised recovery plan.
  4. Begin services the same day or the next day, depending on your schedule.

Help at Hand Support ensures a smooth, fast setup so participants and families experience a safe transition from hospital to home without delays.

From Referral to Recovery: What Actually Happens

  1. You, a discharge planner, or a family member gets in touch — we confirm the discharge date, funding, and what support is needed.
  2. We prepare your home while you’re still in hospital: equipment in place, access checked, first week rostered.
  3. On the day, we bring you home and help you settle into the first routine.
  4. Through week one, we deliver personal care, medication support, and any therapy sessions as scheduled.
  5. As you recover, we review and adjust — scaling support up or down as your needs change.

Equipment Through HelpCo Medical Supplies

Getting the right equipment in place before discharge is one of the most important steps in a safe transition home. Help at Hand Support works with HelpCo, our own medical supplies arm, to source and deliver hospital beds, rails, ramps, commodes, and mobility aids quickly — often in time for your discharge date.

Because HelpCo is part of the Help at Hand Support network, equipment ordering is coordinated directly alongside your care plan, rather than through a separate supplier.

Across Greater Adelaide

We work discharge referrals from public and private hospitals across the metro area — Royal Adelaide Hospital, Flinders Medical Centre, Lyell McEwin, The Queen Elizabeth Hospital, Modbury Hospital, Women’s and Children’s Hospital, Ashford Hospital, Calvary Adelaide Hospital, and St Andrew’s Hospital — and support clients getting home to every corner of the city:

  • North: Elizabeth, Salisbury, Gawler
  • East: Norwood, Campbelltown, Magill
  • South: Marion, Morphett Vale, Noarlunga
  • West: Henley Beach, Findon, Port Adelaide
  • CBD and inner suburbs

Support is delivered at home, via telehealth for reviews and planning, and in-clinic where allied health sessions need to happen in person.

Frequently Asked Questions

Same day or next day in most cases, depending on staff availability at the time of referral.

Yes — North, South, East, West, and the CBD.

We update your roster as soon as the new date is confirmed, so there’s no gap in support.

This can include personal care, medication reminders, allied health therapy, domestic assistance, and transport, depending on what’s set out in your care plan.

Yes, we provide transport and support for GP visits, pathology, and outpatient appointments.

We arrange loan equipment where possible, or adjust your care plan so your safety at home isn’t compromised.