They're brilliant and how you work is absolutely brilliant. The Support staff is lovely. I would say definitely up there in my top 3 support providers.

Support Coordinator

Support Coordinator Monique about her experience working with Help at Hand Support:

“I’ve got three clients that have been working with you now and it’s been great. Everything has been really positive.”

From NDIS Support Coordinator Sarah "I mean anyone that I've sort of had with you, I've been pretty impressed with anyway, like you guys are pretty quick to respond to my emails and things that we request."

We received feedback that the gardener who looks after our participant is doing very well. The participant told us how did you find someone like this! He is doing a fantastic job.

Support Coordinator Matthew " You've always been happy to try and organize support at short notice, which has often been the case with R. You seem to have a good pool of workers to choose from in the event that the participant is not happy with one and wants to change to another.

" I certainly haven't had any issues with your communication, conduct, correspondence, billing or anything of the like. So there's nothing for you to worry about."

Support Coordinator Matthew , feedback on HAHS services:

Hi Help at Hand Support, Just want to say thank you for the great lawns. A wonderful job and you’re always so friendly and reliable. Nothing too much trouble and punctual too. You’re my go to Support Team for any assistance I need around the home. Thanks again.

Testimonial from Support Coordinator Jenny about our referral process and communicating with our team:

“Yeah that went well and they try to find the right person to suit the client, which is good. When I do get a new referral, I reach out to you.”

When asked how it's been working with Help at Hand Support:

 " I thought it was really good. I've really liked Help at Hand so far. One of my participants I sent through was quite complex. So I was really happy with the communication and understanding around that one.

" I've been really happy with you guys, so I'm going to start putting more referrals through because it's gone really well"
 
When asked if Help at Hand Support is in her top three list of providers:
 
" For support workers, yeah, I would. "

Support Coordinator Emma

Support Coordinator Mandy Feedback on our care coordinators.

They are lovely, they are really really obliging. You ask them to get something done and they do it. They have a good relationship with the client as well, they communicated well between each other."

Good morning Help at Hand,

Thanks for scheduling the services for my participant so quickly!

Support Coordinator Denise when asked about our referral process and working with Help at Hand Support:

“Everything was really great. If I do have people that are in need of support workers, I’ll touch base for sure.”


When asked if Help at Hand Support is in her top 3 providers:

“Yeah, absolutely. There’s not a lot out there that can provide that level of follow‑up.”

I wanted to let you know that I love both my support workers that you have provided. I am going to phone my support coordinator to let her know that this is the best experience that I have had with any support company.

I just wish I had found you sooner. "If I had to rate you out of 100, you would be 1000!

How are you finding out service?

Absolutely fantastic you respect and accommodate my disability, my communication needs and your team always email or sms me to let me know things well in advance and have always accommodated me when i have dot change things.

My support staff are amazing and they go over and beyond he is very thoughtful. They are in tune and go over and above.

I am really happy and incredibly happy with everything. I feel so supported and feel so respected. It actually enables me to unpack my previous trauma and it as restored my faith in the care and disability sector.

"in general, I'm really happy with you guys, especially with your care coordinators. I think she's been really prompt and also with your support worker as well. So I don't have anything bad to say about you guys.

SC Claudia

Feedback from NDIS Support coordinator Emma

"Most of of the people that I work with really like a DocuSign, so I liked that you sent the electronic signature out"

"I've only used you guys for this one referral so far, but I am really happy to use you guys again"

"Communication with a provider is really important as well, so that's been brilliant. I will definitely be referring to you again so hopefully in time I'll you'll make my top three.

Support Coordinator Priscilla when asked about working with Help at Hand Support:

"It's been good, communication and everything is great."

In reference to her participants with our support staff:

"They really like their support workers, which is great."

When asked if HAHS is in her top 3 providers:

"Yeah, I've had good experience, so why not?"

“Thank you. I currently have an NDIS participant in the north using your service. Very happy with HAHS.”

Testimonial from Support Coordinator Barb about our Care Coordinator

"Yeah She has been amazing, love Nat. I speak with her mostly, she's absolutely fantastic."
"like honestly, like she is brilliant, so please keep her."


When asked about HAHS being in her top 3 providers? "Yeah, generally I would say you're one of the first I will think to email"

Hi HAHS Team

Hope you are well,

" Participant Carer" told me she is super happy with the support worker you sent to support the Participant.

Thank you for your help and if you could pass on the message to the support staff so that they know we really appreciate the great service service.

Regards,

*(names and identities removed for privacy)

SC Popi when asked about working with HAHS:  "I only had, I think, one client and that was V. Yeah, that was the only participant that we had with you guys. Your service was great."

Hi Help at Hand Support, I wanted to say thank for all the hard work you and your team have done for us. We are very happy. Their team helped clean up our front and back yard. They did the best job ever. Not only that they are really nice people. They couldn't take away the rubbish but don't let that stop you from hiring them. They are amazing at what they do. Real Professional. I give them a 10 out of 10. Thank you so much guys for really taking a load off our minds.

Hi HAHS Team,

You really made a huge difference to her life; she was so appreciative of your support as am I.
It is so sad about her passing; she was a beautiful lady and I wish she could have had the birthday she wanted and her holiday.

Please take comfort knowing that you made Her life better, and you are a fantastic support team. I wish you all the best.

Kind regards,

We wanted to say that we have found Help at Hand Support Services to be prompt and very good. We love our cleaner and we are glad that she helps us with keeping the house tidy.

"Help at Hand Support has already supported one of my clients for the last 3 years, I believe with no issues." Ricky

SC Ricky , giving feedback on our support staff: "It's good, the family seems to be happy as well. They have been providing consistent support services throughout and doing a great job.

from Support Coordinator Ricky

I engaged Help at Hand Support Services to do some yard maintenance and I am very satisfied with their level of work. They were friendly, co-operative and prompt and completed the job efficiently and without any fuss. I would strongly recommend Help at Hand Support Services for anyone who requires reliable yard work. We also use their cleaning team on a fortnightly basis.

Sean, you will already know, but I wanted to express my sincerest thanks to you and the staff for an incredible effort caring for him the way that they did, if you would kindly pass this onto your staff. Thanks.

Good Afternoon Help At Hand Support Team,

I have been given really positive feedback from our participant. She stated that she is just so happy with the cleaning and the standard of cleaning is really high. She stated that she is really happy with her support worker and she has never experienced this level of support with any other company she has been with.

She thanked me over and over again, and kept saying how happy she was.

I thought I would pass this on as it was such positive feedback.

"If someone is seeking additional support providers, more than happy to, you know, offer help at hand as a suggestion for them to look through, knowing there's a few other support coordinators who do use the service as well. Just positive feedback across the board. "

SC Stephen

Hi HAHS Team,

That’s great, Participant is really happy with Help at Hand’s workers and professionalism, so thank you.

Kind regards,

*(names have been removed for privacy)

Thank you very much.

I really appreciate all of the wonderful, collaborative, and active support for my participant.
Please give my thanks and appreciation onto the care team and staff

Warm regards,

Dear Brenda,

I would like to express how happy we are with the service you provide us. I care for my son and have myself also been and am unwell. The service I receive has been from amazing people who care, are thorough, on time always and compassionate. I thank you again.

Regards

Hi Help at Hand Support,

I just wanted to say how amazing your support staff are. They are like our extended family. We are very blessed to have you supporting us. I wanted to say that you are doing a fantastic job and I would vouch for you and your team any time.

Hi,

I wanted to reach out and say a thank you to the team for reaching out to tell me about your company's services, coincidentally I became a support coordinator for a mutual client the day before.

The message was passed on your care team, who I had the pleasure of chatting with earlier today. I also wanted to say a big thank you to her for sharing care, paying attention to detail and speaking to me from a place of care and empathy towards my client.

It's important to have coordinators who put client's needs front and centre. She was very responsive and wanting to reach out to me, which is something I don't see much of from other providers.

Support Coordinator Priscilla when asked about working with Help at Hand Support:

"It's been good, like communication and everything is great."

In reference to her participants with our support staff:

"They really like their support workers, which is great."

When asked if HAHS is in her top 3 providers:

"Yeah, I've had good experience, so why not?"

Testimonial feedback from Support Coordinator Priscilla

Testimonial from SC Jeanelle - "Yeah, quite happy with Help at Hand. So you're definitely on my list for any new participants."

"I have had some contacts with you guys from another client. It was a while ago now. Yeah, and they were very happy with the services that you offer."

SC Debbie

Testimonial from LAC Frank, sharing feedback he received from one of our participants about our services:

“I just had a conversation with one of my participants who engages with your services. He had a very positive experience engaging with your company’s services for plan management.”

SC Andrea giving feedback on HAHS: "Generally, yeah, I think people are quite happy with the program and reaching out for you guys for support workers when we need them, definitely."

Help at Hand Support has done a great job for me, assisting me with tidying up my garage so my car can go in there out of the weather and rain. They have done painting and gardening just to make things easier for me. They have also been prompt.

Support coordinator for the participant passed on the feedback that the client was very happy with the job we did and she would like to us to continue. She appreciated that the cleaning team took the time to listen and understand and to deliver great results.